Refund policy

Refund & Return Policy

Last Updated: June 2026

At Trezio, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be in its original packaging.
• Proof of purchase or order confirmation must be provided.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned:

• Used or damaged products caused by the customer.
• Products returned without original packaging.
• Personalized or customized items.
• Clearance, promotional, or final-sale items.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:
• Your order number
• A description of the issue
• Clear photos or videos of the product

We will review your request and arrange a replacement or refund where applicable.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to process the refund.

Late or Missing Refunds

If you have not received your refund after the stated period:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider.

  3. Contact your bank.

If you have completed these steps and still have not received your refund, please contact us.

Order Cancellation

Orders may be canceled within 12 hours of purchase.

Once an order has been processed or shipped, it can no longer be canceled.

Cash on Delivery (COD)

For Cash on Delivery orders, any applicable COD handling charges are non-refundable.

Return Shipping

Customers may be responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Shipping fees paid during checkout are non-refundable.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: lahmer9502@gmail.com

Business Name: Trezio